Returns Policy

If you are not satisfied with the order or you have changed your mind, you are entitled to cancel your order and return the goods within 14 working days for a refund. Please note that where goods are incorrectly ordered or unwanted, the original shipping cost will not be refunded and the respective restocking fee (up to 40% for some products) will be deducted from the refund amount.

The products must be returned unused and in resalable condition, including the original retail packaging. Fair deductions can be made to the refund if the item arrives back in a condition such that we cannot sell it as new or the packaging is missing or damaged.

Please note that once the items have been fitted or installed or attempted to be fitted or installed, it is deemed that you have accepted those goods and we will not be able to return them and to claim a refund.

You do not have the right to cancel any goods made to your custom specifications/ made to measure and by thus considered bespoke!

It is the Clients’ responsibility to ensure that items they wish to return reach us unused, in their entirety, and in resalable condition, including the original retail packaging, as by law they have a duty of care for the products delivered to them whilst in their possession.

Please note that Bath1 does not accept liability for the transit of returned goods and therefore you must take out adequate measures (such as carrier insurance) to ensure the product you return to reach us in good condition. Please, do not write on/ put labels on the original product packaging!

Return address: Unit E, 95 Miles Road, The Generator Business Centre,Mitcham,CR4 3FH